![]() ![]() The product has been upgraded to a different product.Unsure of this, but have been unable to get ahold of support to verify. (Active subscription contracts have previous version benefits, so this does not apply to them.) The serial number has been upgraded to a new release.We are using the license key provided to us from AutoDesk via email, specifically for this version of AutoCAD 2021. The serial number does not match the media (or product key) used either during installation or during initial activation of the product.This is not the case, we have always used stand-alone license keys and these stand-alone license keys are still available for 2023 products. The serial number is for a network license rather than a stand-alone license.This has been tested, but signing in with our AutoDesk account (which should have the license associated with it) yields the same "no license found" error. The license changed from serial number to "Sign In" without serial number.Hey there, thanks for the answer! Unfortunately I'm not seeing anything that sticks out to me in regards to that page. Currently this software is completely unusable due to the licensing, with no option for a trial period (I believe that is how the teacher was getting by before ever contacting us about the license being expired/invalid). Just this morning we received an email with the same license key we already had entered, which provided the same result (on a different machine than the first ones we had been testing on).Īny ideas? It is not feasible for us to update to 2022 or 2023 in the near term, as that would take much longer than we have the capacity for currently, and would require the shop teachers to purchase new teaching materials for the updated software. It has been at least a month since the initial contact with support, but we are still having this issue. We have contacted support twice, one time we were "going to hear from education department" with no follow up, and the other time was the same (with follow up to see if this was still an issue, which it was, and was then never resolved). In another view (viewing all license keys for a given product), it said 20 did not have license keys, and that we needed to contact support to receive a new one. In one of the views, it gave the same key we already had alongside the download. I then went to the website and logged in. This was persistent across multiple machines. It was the same license key that was already entered. I went to the machines to try the license key for AutoCAD 2021 that was included in that email. Roughly one month after that email, that was the case. ![]() Recently we received an automated email that we may need to re-enter the license key on the installed software. We were using the individual license key model to license these installs, which we receive for free as part of being an educational institution. Hey all, we have 2021 AutoDesk products installed on our machines at our schools. Edit: Got it, support reached out and gave us new license keys! ![]()
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